Comments/Suggestions Survey
1.  1. What was your main reason for visiting the E-registration website?
 Registration   
 Pre-Qualification   
 Checking the approved list   
 Other   
2.  If you selected Other, Please specify (comment box limited to 50 letters)
3.  2. How was your experience with the E-registration application?
 Excellent   
 Good   
 Poor   
 Very poor   
4.  Explain your Experience:
5.  3. In your most recent customer service experience, how did you contact the representative?
 Email   
 Phone   
 In Person   
6.  4. The customer services agent has helped me in resolving my issue.
 Agree   
 Disagree   
7.  5. About how long did you have to wait before speaking to a representative?
 Less than 5 minutes   
 5-10 minute   
 More than 10 minutes   
8.  6. About how long did it take to get you case resolved?
 Less than 5 minutes   
 5-10 minute   
 More than 10 minutes   
 The problem is still not resolved   
9.  7. Overall, how satisfied are you with the customer service experience
 Very satisfied   
 Satisfied   
 Dissatisfied   
 Very Dissatisfied   
10.  8. How would you rate the updated E-registration web site overall?
 Excellent   
 Good   
 Poor   
 Very poor   
11.  Explain your Experience:
12.  9. Are there additional features or online services you would like us to include on the web site?
 Yes   
 No   
13.  Please describe: